Customer Service 

JCore is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to contact us from the information provided below.

JCore Customer Service:
Monday – Friday at 8:00am till 10:00pm EST
Phone: (866) 649-0144

Order Status 24 Hours Per Day:
To check the status of your order 24 hours per day, seven days per week, simply click on

*Please allow 24-48 hours for customer service to have information on your order. Your Credit Card will not be charged until your order ships. Please allow 1-2  weeks for delivery. All orders plus applicable tax. 30-day money back guarantee (minus S&H).

Technical Help (Live Streaming issue, USB Drive issue)

If you are having technical issues with your Live Streaming subscription or USB Drive please email us at and we will help you troubleshoot your issues.


If for any reason you are not satisfied with your JCore Products, simply call Customer Service at the phone number above for a Return Authorization number to return JCore Product within 30 days for a refund of the purchase price, less shipping and handling.