Get in Touch With Us
This page is the quickest way to reach the editorial team behind Best Online Casino NZ. We research and compare offshore casino sites that accept players in New Zealand, and readers write to us most often about bonus terms, withdrawal timings, licence details or something on a review page that looks out of date. All of that is welcome.
One thing to know before you write: we are an independent comparison site, not a casino. We cannot open, close, verify or credit an account on any operator, and we have no access to your balance, documents or bonus history. Those requests have to go to the operator's own support team. Everything else — questions about how a deal works, what a wagering requirement means in practice, or where the numbers on our pages come from — we can help with.
Email the editorial team
Write to us at [email protected]. Messages go to a person, not a bot, and we aim to reply within two working days, New Zealand time. Enquiries that arrive over a weekend or public holiday are picked up the next working day.
To get a useful answer first time, include:
- The page or casino brand your question relates to.
- What you were reading or comparing when the question came up.
- Whether you are asking about a bonus, a payment method, licensing or something editorial.
- A screenshot or quoted line if you think we have published something incorrect.
Where our commercial relationships sit
Some of the links on jcorebody.com are commercial, and we may earn a commission when a reader signs up through them. That funds the research. It does not buy a position, a rating or a kind word: rankings come from our own review criteria, and an operator cannot pay to move up, nor pay to have a limitation removed from its write-up. If you think a page reads otherwise, tell us and we will look at it again.
Affiliate and partnership enquiries are handled through the same address. Please introduce the brand, the licence it holds and the markets it accepts, and note that a commercial conversation does not come with any editorial commitment.
Questions we get about the ranked casinos
Because most contact messages point at one of the sites on our comparison pages, it helps to set out what we can tell you about the ones at the top. All figures below are the advertised welcome offers in NZD as promoted by each operator; terms change, so the operator's own page is always the final word.
LuckyDreams
LuckyDreams sits first in our ranking and carries our highest editorial score, 10.0, largely because its welcome package is broad rather than front-loaded and its pokies lobby is deep enough that most readers find the studios they already know. The advertised offer is up to $10,000 plus 500 free spins, spread across more than one deposit, so a reader should expect to fund the account several times to see the full headline figure. Wagering requirements, a maximum cashout on bonus winnings, an expiry window and game-contribution rules all apply, and free spins are usually tied to named pokies.
The limitation worth naming: a multi-stage package like this is easy to misread. The number in the headline is a ceiling, not an amount anyone receives, and the qualifying deposits add up. Readers who prefer a single simple match deposit will find it more paperwork than it is worth.
VegasNow
VegasNow is second, rated 9.9, and is the one we point at when a reader wants a live-dealer floor rather than a pokies-first site — roulette, blackjack and baccarat tables plus game-show style rooms are prominent in its lobby. The welcome offer is advertised as up to $8,000 plus 500 free spins, again tiered across deposits, with wagering, expiry and maximum-win conditions attached.
The catch is structural, not specific to this brand: live-dealer tables typically contribute little or nothing toward wagering requirements, so a bonus claimed here is often cleared on pokies instead. If live casino is the reason you are signing up, check the contribution table before you opt in.
LetsLucky
LetsLucky is rated 9.7 and earns its place for a more modest, easier-to-follow package: $4,500 plus 300 free spins. For readers who find five-figure headlines off-putting, the qualifying deposits are smaller and the maths is simpler. Standard conditions still apply — wagering, a claim window, capped winnings from spins and excluded games.
Its drawback is the flip side of that: the ceiling is lower than most of the sites around it, and higher-stake players will exhaust the promotional value quickly.
Just Casino
Just Casino shares the 9.7 rating and advertises up to $5,000 plus 400 free spins. It is a reasonable middle option — a substantial spin count without the longest deposit ladder on the list. As with every offer here, the free spins carry their own wagering and cashout limits separate from the cash match, which is the part readers most often miss.
The rest of the list, side by side
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| LuckyDreams | Up to $10,000 + 500 free spins | 10.0 |
| VegasNow | Up to $8,000 + 500 free spins | 9.9 |
| LetsLucky | $4,500 + 300 free spins | 9.7 |
| Just Casino | Up to $5,000 + 400 free spins | 9.7 |
| LuckyOnes | Up to $20,000 + 500 free spins | 9.5 |
| Lukki | Up to $4,000 + 300 free spins | 9.5 |
| Play FashionTV | Up to $25,000 + 500 free spins | 9.5 |
| Kingdom Casino | 600% up to $19,000 | 9.3 |
| Betrepublic | 250% up to $3,000 + 200 free spins | 9.1 |
| 22bet | 100% up to € / $ 122 | 9.1 |
Note that 22bet promotes its welcome offer in euros as well as dollars, so a New Zealand player may see a currency conversion applied at deposit. Ratings in that column are our own editorial scores, not customer review averages.
Money questions we can and cannot answer
Using a comparison site costs you nothing. The money side only starts once you register with an operator, and that is where most contact messages land. We can explain how these mechanics usually work; we cannot see your transactions.
- Deposits — NZ-friendly options commonly include Visa and Mastercard debit or credit, e-wallets, prepaid vouchers, bank transfer and, at some offshore sites, cryptocurrency. Each has its own minimum and maximum, and each casino sets those itself.
- Currency — check whether the account is held in NZD. If it is held in another currency, your bank or card issuer may add a conversion cost on every deposit and withdrawal.
- Withdrawals — payouts generally return to the method used to deposit. E-wallets tend to clear fastest, card and bank transfers more slowly, and most sites apply daily, weekly or monthly caps.
- Verification — expect a KYC check before a first withdrawal: photo ID, proof of address and proof of the payment method. Sending these early avoids a delay when you actually want the money.
- Fees — the casino may charge on certain methods, and your bank may treat a gambling transaction differently. Always read the banking page rather than assuming.
If a withdrawal is late or a bonus has not credited, the operator's live chat is the only channel that can resolve it. Write to us afterwards if the handling was poor — that feeds into how we rate a site.
What the sites we cover actually offer
Enquiries often start with "do any of these have…". Broadly, the casinos on our lists run four kinds of content:
- Online pokies — the largest category by far, from classic three-reel games to video slots with bonus features and progressive jackpots. Published RTP percentages and volatility ratings are the two numbers worth comparing.
- Table games — roulette, blackjack, baccarat, poker variants and casual titles, played against software.
- Live dealer rooms — real dealers streamed in real time, with chat, plus game-show formats.
- Instant-win and specialty games — scratch-style titles, crash and dice games, keno and bingo, depending on the operator.
We do not hold catalogue counts or provider lists for individual brands in this page's data, so if you want specifics on a studio or a named game, ask and we will check the operator's current lobby rather than guess.
The other products these operators run
Most of the brands here are not casino-only. Several also run sportsbooks covering rugby, football, cricket, basketball and esports, with pre-match and in-play markets — a different product with different rules, since sports bonuses use odds thresholds and turnover requirements rather than pokie wagering multiples. Some add virtual sports, poker rooms or bingo sections. Worth knowing before you write in: a casino bonus usually cannot be wagered on sports, and loyalty schemes are often separate between the two sides of the site. Tell us which product you mean and the answer will be more accurate.
Eligibility, licensing and the limits of what we do
You must be at least 18 to open an account with any of these operators, and each will verify your age and identity. The casinos we compare are offshore — they are licensed and regulated outside New Zealand, and New Zealand's own online gambling framework does not license overseas casino operators, so any consumer protection you rely on comes from the operator's home jurisdiction rather than from a local regulator. That makes a few checks worth doing yourself before depositing: find the licensing authority and licence number in the site footer, follow the verification link to the regulator's register, and read the terms on bonuses, withdrawal caps and dispute handling.
We cannot give legal or tax advice, and we cannot act as an intermediary in a dispute with an operator. What we can do is record the complaint and take it into account in future reviews.
If gambling has stopped being entertainment, the tools are on the operator's side: deposit and loss limits, session reminders, time-outs and self-exclusion. In New Zealand, free and confidential help is available through the Gambling Helpline and through the Health New Zealand-funded problem gambling services. If you are contacting us because you want to be removed from marketing, say so plainly and we will action it. Readers specifically looking at sites outside the UK self-exclusion scheme can also read our guide to casinos that operate without GamStop.
How we assess the sites before we publish
Our ratings are editorial judgements, formed by research rather than by play. Nobody on the team claims to have deposited or withdrawn at these brands. What we look at:
- Licence and regulator, and whether the licence number can be verified on the issuing authority's register.
- Bonus terms read in full — wagering multiple, expiry, maximum cashout, game contribution and excluded titles.
- Payment coverage for New Zealand players, including whether NZD is supported and what the stated limits and fees are.
- Withdrawal process, KYC requirements and the processing times the operator publishes.
- Game range across pokies, tables and live dealer, and the transparency of RTP information.
- Mobile performance in a browser on phones and tablets, and whether the lobby and cashier work at small sizes.
- Support channels and whether they are reachable at reasonable hours in NZ time.
- Responsible-gambling controls and how easy they are to find and set.
Pages carry a fact-check date, and this one was last reviewed on Sep 22, 2026 by Georgia Taylor. If a term has changed since, a message from you is usually how we find out fastest.
Common reasons readers write in
- Corrections — a bonus figure, a payment method or a licence detail that no longer matches the operator's site.
- Clarifications — what a wagering requirement means for a specific offer, or how a maximum cashout caps a win.
- Suggestions — a new casino you would like reviewed, or a comparison you cannot find.
- Complaints about an operator — noted and weighed in future reviews, though we cannot recover funds.
- Feedback on the site itself — anything confusing, broken or badly explained.
Before you send
If your question is about your own account, money or documents, the operator's support team is the faster route and the only one with the authority to act. If it is about a review, a bonus term, a licence, a payment method or our ranking, send it to us. Take a moment to compare the current terms on the casino's own page against what you have read here — and if the two disagree, that is exactly the message we want.